VP, Information Technology Manager

Job Code:  C4896

Location:  City of Industry, CA

Overview:

The IT Manager plans, directs, organizes, and controls activities related to the operational function of information systems, storage, networking, assigned staff and vendors to ensure quality service and provide network security. Responsible to uphold and abide by the bank’s core values and service expectations.

Responsibilities:

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Includes the following non-inclusive list. Other duties may be assigned. All duties are to be performed in compliance with applicable laws, regulations and bank policies and procedures.

GUIDES, DIRECTS, AND MANAGES INFORMATION TECHNOLOGY OPERATIONS:

• Implements bank policies/procedures for the department.
• Formulates recommendations concerning department procedures and controls.
• Ensures compliance of security procedures and policies.
• Compiles and analyzes operating reports for executive management.
• Approves transactions within approval limits for staff.
• Monitors work volume to maintain high level of productivity.
• Ensures adequate coverage of personnel during peak hours.
• Conveys and instills a high level of quality member service to staff.
• Performs and carries out the duties of all department positions on an as needed basis.
• Ensures proper working condition of office equipment and contacts designated person for maintenance and repair.

RESPONSIBLE FOR THE EMPLOYMENT, COACHING, EVALUATION, TRAINING, MOTIVATION AND DISCIPLINE OF ASSIGNED PERSONNEL:

• Supervises staff in accordance with bank policies and applicable laws.
• Schedules, prepares, and conducts employment interviews and recommendations personnel for hire following standard hiring procedures. May be responsible for applicant pre-screening process.
• Ensures that performance evaluations are prepared and presented to the employee in a timely manner.
• Monitors, maintains, and documents accurate records for hours worked, overtime hours, and time off.
• Reviews, approves, and submits time sheets biweekly for payroll processing.
• Plans and conducts regularly scheduled staff meetings.
• Organizes, prepares, and conducts training sessions on bank policies and procedures.
• Motivates staff using incentives, themes, and promotional methods.
• Coaches, counsels, and disciplines staff through verbal or written communication.
• Assigns duties and organizes cross-training of jobs.
• Acts as a liaison with staff members to resolve conflicts.

PERFORMS SPECIALIZED DUTIES ASSOCIATED WITH THE DEPARTMENT:

• Responsible for the continuous availability, capacity planning, and stable operation of the LAN/WAN network and all network connected servers, routers, switches, gateways, firewalls, PCs and printers.
• Responsible for the system administration of all network access to the LAN/WAN network.
• Responsible for network security, timely updates of software and firmware patches and service packs.
• Directly supervises IT Help Desk which provides direct support to staff through software and hardware support requests.
• Responsible for and oversees the planning, installation, control, and monitoring, troubleshooting and maintenance of all network servers, VM Infrastructure, storage, personal computers and printers within the organization.
• Plans, coordinates and installs new network equipment required for new or modified branches including all phone switches, patch panels, wiring and cabling, , routers, servers, PCs, printers, phone systems, FAX machines and any equipment that is network connected through both physical and wireless connections.
• Supports Azure environment including networking, VPN, firewall and compliance.
• Establishes and maintains credit union standards in supported PC software and hardware.
• Establishes standard desk top software and hardware configurations and maintain configuration control of all 3rd party PC, server and network software.
• Assists department supervisors/managers (outside of IT) with their IT planning and knowledge.
• Ensures (and/or develops) IT standards and procedures that are understood and embraced by the Information Technology staff.
• Develops vendor relationships for network related service providers including phone, cabling and network outsourcing companies.
• Responsible for maintaining the network disaster recovery plan support procedures for all credit union technology.
• Analyzes new technology and makes recommendations for further research, budgeting and/or implementation.
• Assists in the development of the department budget and strategic planning.
  Ensures compliance with regulatory requirements for data security through awareness, monitoring and reporting.

Qualifications:

EDUCATION AND/OR EXPERIENCE:

Bachelor’s Degree in computer-related field.

Three to five years of experience in LAN/WAN implementation, hands-on experience with modern operating systems and applications.

Must have full knowledge of VMWare, Enterprise Storage Units, Network support, including digital data and voice telephone technology, routers, switches, servers, gateways, and firewalls as well as familiarity of wireless technologies, Azure, and security. Additional understanding and practical knowledge in WAN technologies and topologies is recommended. Requires 3+ years’ experience as supervisor or manager of an IT-related department.

Estimated salary range (DOE):  $110K to $150K plus bonus, medical, dental, vision, life, vacation, 401K.

Email your resume in MS/Word to Guyot@Bankers-Search.com

Or contact Keith Guyot at (310) 823-1400